Frequently Asked Questions


Victoria’s Leading RV Service and Repair Centre

Check out some of our frequently asked questions!

Parts in the caravan industry are most certainly not as available as you would find in other industries. Caravans are made from hundreds of components and some manufacturers import their own materials and manufacture their own parts/components. This results in parts often being difficult to source and obtain. Caravans manufactured overseas, present an entire new level of part problems, and we sometimes need to design and make parts for such vans if we cannot source them.

Parts often result in the works to your caravan being delayed. Despite our efforts to order parts as soon as works to your caravan have been authorised by yourself or your insurer, we are sometimes still delayed with parts. This may mean, we cease working on your caravan temporarily and start another job. If you visit whilst your caravan is under repair, it may be sitting idle as it is awaiting parts.

It is advisable for you to expect that if your caravan is with us, there is a good chance we will be delayed due to part availability.

Generally, expect that if you are booked for a service your caravan will be with us for 1-2 weeks, at a minimum. If it is completed before this timeframe, this is a bonus!. Caravans with us for more extensive work, may be with us for months. We cannot fit parts that we do not have and we cannot control shipment timeframes to us.

We ask for your patience when your caravan is with us. As, it is not as simple as us buying parts off the shelf from a retail store, as may be the case in other industries.

This is one of the most common questions we get asked. Many people enter the caravan market via purchasing a second hand caravan with a view to having it renovated to suit their needs. So how much does a renovation cost? Well, much like a house renovation, it largely depends on the type and extent of the renovation that you wish to undertake. Here’s a few questions you can ask yourself that will guide you in being able to better decide what type of renovation you actually want. This will help in informing you how much it may cost.

1) How are you going to use your caravan? A caravan for travel around Australia may require a different type of renovation to one that is going to be used on site in a caravan park.

2) Is my caravan safe? Has it been serviced/maintained? If not, this is where you need to start spending your money. It is no point having lovely new bench tops if your wheels are about to fall off!

3) Do you want an internal or external renovation?

4) Do you want new appliances?

5) Do you want new roof hatches/windows? Remember, new products may not be the same size as your existing ones, and so there may work involved in getting these new products fitted correctly into your van. This is often an unexpected cost. New appliances, for example fridges, often pose this issue too. Older fridges were smaller than those available today, and so fitment of a new one often requires a modification to the fridge cavity.

6) Do you want the layout changed? If so, removal of furniture may cause carnage to your walls, resulting in a wall repair then being needed. This is also often an unexpected cost.

A few things to remember:

A renovated caravan is a great way to enter the market, but only if you buy the right caravan. There are many second hand caravans on the market not worth renovating. So, get a pre purchase inspection before you buy. This small cost could potentially save your thousands.

Get the safety issues addressed first. These are an absolute priority.

Use your caravan a few times to assess what you like about it and what you want changed.

Remember, you don’t need to have your renovation completed all at once. Many customers undertake a renovation in stages and as your budget allows. This can be done over a few seasons.

Before you buy a second hand caravan, be sure to conduct a thorough check to the best of your ability, so that you are confident you are not purchasing a MISTAKE!

In purchasing a second hand caravan, you should assess its safety, strength and structural integrity over anything else. Cosmetic issues, ie curtains, bench-tops etc… and appliances and accessories are issues that you can readily and easily address after you have made your purchase. But you may not be able to do anything about an entire rotted out floor for example. Once again, safety is what you should be prioritizing. There is no point making a purchase because you like the colour scheme if the van has water leaks that have already rendered it unusable

Here are some things you need to look for:

1) Ensure the caravan marry’s up with your intended use. You don’t need a tri – axle caravan with all the modern conveniences if you will be mostly travelling off road to remote areas.

2) Service and maintenance history. Ask if the caravan has been serviced and by whom. A serviced and maintained caravan is less likely to have a multitude of problems, as you would expect that these have been picked up and addressed along the way.

3) Ask how the caravan has been stored. Caravans stored under cover are less prone to sealant breakdown caused through heat, cold and water.

4) Do a complete visual inspection of the interior and exterior of the caravan.

5) Look for water marks on walls and ceilings. Water marks, means there’s a leak somewhere. Leaks lead to rot in timber which can result in costly repairs.

6) Look at the seals around windows to check their condition.

7) Take note of soft spots on the floor. Soft floors may mean there has been a water leak and resultant timber rot.

8) Shine a torch in cupboards, to look for holes and smell and touch inside in search of dampness.

9) Look at the A frame for signs of compromised strength or damage.

10) Take someone with you for an independent opinion. Its easy to fall in love with a caravan that looks fabulous and suits your travel needs. Someone not emotionally invested may offer you a different perspective.

11) Invest in a pre -purchase inspection for an expert opinion.

Caravans leak for many reasons. It is reasonable to expect that most caravans in their lifetime will leak. Caravans are held together by many seals. For example, any part or accessory that you fitted to your caravan, like a window, has a seal attaching it to the body of the caravan. The more accessories you have, the more seals you have.

Seals at the point of manufacture, are not designed to be a one off application. They have a lifespan. This means, all the seals in your caravan need to be replaced. How often they need to be replaced will be dictated largely by how you store, use and care for your caravan. Maintenance is the key here.

All seals will break down due to routine road travel as your caravans body moves during road travel, pulling seals away from the body of the caravan. Seals also shrink and expand in hot and cold weather. So, where you go will also impact on your seals. Hail damage can also damage your seals. Lastly, how you store your caravan whilst its not being used will also impact on their longevity. We would expect seals on a caravan that is stored under cover and away from the elements, to last longer than a caravan housed outside in the weather.

Seals should be checked yearly. As a first step, you can check them yourself, by looking, and feeling them. If they look and feel brittle, look as if they are lifting, or peel off when you rub them, these are indicators they need to be replaced.

Replacing seals is generally not a DIY job. The surfaces need proper preparation in order for the new seals to adhere properly.

Dont wait until you have a water leak before replacing your seals. Substantial damage has already occurred, far beyond your seals, once your plywood etc.. is damaged.

Prevention is always better than cure when it comes to water leaks in caravans. Proper and regular maintenance, servicing and care is paramount!

Yes there are.  And they are really important.  It’s essential to get into the habit of conducting a pre-trip inspection each and every time you plan to head off in your caravan, regardless of whether it is a short or long trip.

We’ve made a list of some checks you can easily perform on your own, or with your travel buddy to ensure your trip gets off to a good start and so that you/your family are safe and you get back home again!  Let’s face it, there is nothing worse than a breakdown before or during your trip.  Particularly when traveling to remote places ☹️

👉Ensure your annual servicing is up to date.
👉check the condition and operation of your road lights.
👉check your wheel nuts
👉check your tyre condition and air pressure
👉check your chassis hardware (jack kegs, jockey wheel, gas bottle holders, for example, are operating correctly and performing their role
👉check the condition of your power leads
👉test accessory plumbing hoses for leaks
👉run test your appliances and accessories
👉if you have a camper or pop top, check the mechanical operation of your roof
👉be mindful of your payload. Only take what you need, so that you are traveling to your caravans weight specifications
👉do a visual inspection of your van to make sure add on accessories are secured for travel
👉ensure you are using a suitable tow vehicle for your caravan
👉secure your belongings inside the van for travel

PATCH JOBS 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
Have you ever been offered a patch job?  If so, read on.  Let us explain what they are and the difference between a patch job and an effective temporary repair.
👉PATCH JOBS are offered to cover up a bigger problem. Patch jobs are a very real problem.  They are offered to hide an issue, a mess, or detract attention away from something that is developing.  They are often performed by inexperienced people, trying to sell you a cheap and quick solution, or just plain trying to cover up their lack of knowledge about how to fix the actual problem with your van correctly.  Patch jobs are often made by those prior to selling their van.   So, buyer beware.
👉Patch jobs are different from an EFFECTIVE TEMP REPAIR.
✅ AN EFFECTIVE TEMP REPAIR is something offered to protect your unit, or allow you to continue using your unit, safely, until the full repair can be completed.  Examples of a TEMP repair are:
– a repair made to your roof to reduce the likelihood of further damage occurring from rain.
– a repair made to your pop top roof to allow it to close properly so that it is safe to travel.
We conduct EFFECTIVE TEMP REPAIRS often.  To keep you moving, to get you home, or so you can keep your holiday booking and have your van repaired afterward (if it’s safe of course).
But we do advise, this is a TEMP repair, that requires the FULL REPAIR to be completed.
Unfortunately, patch repairs often seem appealing.  Maybe because they are more affordable and on the surface, they look like they have worked.  However, Patch jobs are never sustainable and in the long run, and they just cost you more money, because they eventually fail.  We see examples of patch jobs all the time in our workshop.  The trained eye can see them a mile away.  Some probably performed by DIY’s with good intentions, some performed by back yard workshops.
The good news is:
👉PATCH REPAIRS can be identified by experienced and qualified RV Technicians and there’s also a good chance they can be rectified.
👉You yourself may be able to determine if a patch job has been made.  A good rule of thumb is to look for something new and ask about it.  “What happened here?”  
👉If someone offers you a PATCH REPAIR, we would be happy to give you a FREE second opinion.

🤔🤔🤔TYRE WEAR   🤔🤔🤔
What is it and why does it happen???🤔
We get calls every day from frustrated people with one or more tyres wearing🤷‍♀️
Tyre wear is as the name implies, uneven tread, visibale on one, or several of your tyres.  Inner or outer.  The type of wear can give some clues as to what may be happening.  Either way, uneven tyre wear isn’t right and really needs to be assessed and investigated.
Here’s some possibilities as to what might be happening.
1) Your wheel or axle alignment is out.
2) Your Suspension components are worn and need replacing.
3) The Tyre inflation is incorrect, either under or over inflated.
4). Your tyre/s are faulty.
5) You have the Incorrect tyre for purpose
Tyres need replacing every 6 years regardless of their condition and tread.  Six years are their life expectancy. You can find their date of manufacture located on the side wall of your tyre.  Even caravans that have little use and tyres that appear to have plenty of tread left of them, are required to be replaced.  Tyres become brittle and are simple not designed to perform past their use by date.
✅Tyre condition and life span are checked when we conduct your annual caravan service, so we will bring to your attaention any issues we see with your tyres.
✅Rectifying a tyre wear problem can take some time and is often a matter of trial and error.  Our experienced team will work with you to diagnose the issue and complete the necessary repairs to prevent your tyres wearing in the future. 

Are caravan covers all they are cracked up to be????🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️
Should you use one?
We get asked this question often!
✅We’ve put together some information to help you make an informed choice. 👏
👉Caravan covers have become increasingly popular and there are a wide variety of options to choose from, ranging from a very cheap cover, to your more expensive styles that are often more durable, offer more ventilation and are generally a better fit.
👉The benefit of a caravan cover is that they may protect your van from the elements, in offering protection from rain, hail, storm, debris, harmful UV rays , etc… if they all performed in this way, well, they would be doing their job!
👉Covers can protect your van from sap, bird 💩 and any number of things that can cause discoloration on your fiberglass. In fact, using one can also cut down your maintenance time in washing and polishing!
However, there are some other considerations you may like to ponder, before deciding on using one.
👉Caravan covers may, and can cause condensation, resulting in mould developing. This is particularly the case in warmer climates. Mould really can be problematic and if not caught early, will spread and cause permanent damage. As we often put a cover on our van (when we are storing it for long periods of time), we often assume all is ok, but may not really know what is going on under that cover, until we start to pack our van for the holiday season.
👉 Poor fitting covers, that will flap around a bit in the wind, can rub, scratch and potentially damage your caravan.
👉Using a cover will impact on your solar panels ability to keep some charge in your batteries!
Here’s a few tips
✅More expensive covers are generally made from better quality materials. They offer more protection, better ventilation and fit more securely.
✅If you use a cover, don’t cover, then forget! Check your van regularly. You certainly don’t want the mould issue noted above.
✅Clean your van thoroughly before you cover it, reducing the likelihood of dust etc… causing scratches.
✅Think about whether you need your solar panels to charge anything, if so address this before placing the cover on.
✅Like most things, you generally get what you pay for. Cheap covers probably won’t go the distance and will need replacing. A more expensive one will give longevity.
✅Covers shouldn’t be your long term storage option for your caravan.
We hope this answers some questions that you may have about caravan covers.

Gone are the days where you could back your little van into your backyard, under your carport, or into your shed.
Let’s face it, caravans have got bigger, and the way we live has also changed. We often live on smaller blocks of land and storage can be a big problem!
Unfortunately, some vans as a result aren’t stored the best.
So what is ideal storage for your caravan?
👉under cover is superior. An enclosed shed is the ultimate solution. Failing that being available, a carport will suffice.
👉Caravan covers can offer some protection (see our separate FAQ on them), but are not really a permanent solution.
Why should you consider storage?
👉Your caravans seals are subject to wear and tear caused by rain, hail, storm and UV rays. Correct storage will offer your seals some longevity.
👉keeping your van away from the elements protects the exterior and any accessories you have fitted, ie, bike racks, awnings etc…
👉Correct storage will help your van hold its value, meaning when it comes time for you to sell, your investment is still worth something.
👉Correct storage can reduce the likelihood of costly repairs.